Senior Customer Care Professional

6 days ago


Manila, National Capital Region, Philippines NTT DATA North America Full time
Job Summary

NTT DATA North America seeks a seasoned Senior Customer Care Professional to drive customer satisfaction and deliver exceptional phone support to our clients. In this role, you will play a critical part in shaping our customer service strategy and ensuring seamless interactions between our team members and external stakeholders.

Your key responsibilities will include:

  • Providing high-quality phone support to customers, responding to their queries, and resolving issues efficiently.
  • Developing and maintaining an in-depth understanding of our insurance products and services.
  • Leveraging your analytical skills to identify areas for improvement and contribute to process enhancements.

Key Qualifications

To succeed in this role, you should have:

  • A minimum of 2 years of experience in a customer-facing role, preferably in the insurance industry.
  • Superb communication and interpersonal skills, with the ability to work effectively across departments and teams.
  • A degree in a relevant field, such as business administration, communications, or marketing.


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