Customer Support Specialist

23 hours ago

Pasay, National Capital Region, Philippines beBeeSupport Full time ₱240,000 - ₱360,000
Job Title: Customer Support Specialist">

The successful candidate will provide frontline user management and customer support to our clients. They will be responsible for efficiently resolving customer inquiries and complaints in a timely manner.

We are seeking an organized and accurate individual with excellent written and verbal communication skills. The ideal candidate will have at least 1 year of experience in User Management or Data Entry and possess strong problem-solving skills.

Key Responsibilities:

  • Process User Management worklist requests within Service Level Agreements (SLAs)
  • Provide updates to relevant teams on the creation/maintenance of client-supported product accounts
  • Communicate with sponsors via email regarding issues on the creation/maintenance of supported products
  • Ensure accurate data entry/updates in CRM systems
  • Perform database system performance reporting tasks
  • Root Cause Analysis ticket owner for alerts and errors generated by supported products
  • Complete Quality Control activities for User Management tasks completed by other administrators
  • Escalate promptly to Shared UM TL any issues with User Management or compliance with SLAs

Required Skills and Qualifications:

  • Excellent written and verbal communication skills
  • Good working knowledge of Microsoft Office tools
  • Computer and internet-savvy
  • Call/contact center ticketing tools, i.e., Zendesk, Salesforce
  • Positive and enthusiastic personality
  • Ability to take right decisions, strong sense of ownership and accountability
  • At least High School diploma or equivalent

Benefits:

  • Competitive compensation packages
  • HMO/Medical and dental coverage
  • Life insurance
  • Non-taxable allowances
  • Night differential

Pursue an exciting career with a rapidly growing BPO leader and partner with global brands. Enjoy a fun, healthy, and encouraging work environment with great benefits.

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