Skilled Intake Professional

1 day ago


Cabuyao, Calabarzon, Philippines beBeeIntake Full time ₱120,000 - ₱160,000
Job Title:

A highly skilled and motivated individual is sought after to fill a full-time position as an Intake Specialist. This role presents an excellent opportunity for driven professionals who share our passion for delivering exceptional customer service and support.

Key Responsibilities:
  • Answer incoming calls to gather relevant information regarding clients' potential claims, ensuring prompt and efficient handling of each case.
  • Collect detailed information regarding plaintiff, attorney, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to verify the authenticity of potential claims.
  • Enter all collected details into the case management system, creating leads that are subsequently assigned to account executives.
  • Provide outstanding caller experience to clients, demonstrating exceptional customer service skills.
Requirements:
  • Minimum 3 years of experience working as a Customer Service Representative in a Business Process Outsource environment, with a proven track record of success.
  • Excellent computer skills, including proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
  • Ability to work flexible schedules, with a willingness to adapt to changing priorities.
  • Keen attention to detail and strong organizational skills, with the ability to prioritize workload and multitask in a fast-paced environment.
  • Meet typing requirement of 40 WPM, with the ability to maintain high levels of productivity while providing exceptional customer service.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
Home Office Requirements:
  • Reliable internet connection with minimum speed of 50 Mbps postpaid.
  • Computer with minimum specifications of 16GB RAM and Intel i5 core processor equivalent.
  • Noise cancelling headset for optimal audio quality.
  • Backup internet connection and power outage backup for uninterrupted work flow.
  • Dual monitor for improved productivity and efficiency.
Benefits:
  • Competitive monthly bonus program, designed to recognize and reward outstanding performance.
  • Paid vacation leave, allowing employees to recharge and pursue personal interests.


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