Lead Conversion Associate

1 day ago

Cabuyao, Calabarzon, Philippines beBeeIntake Full time $25,000 - $40,000
Job Description

We are seeking a highly skilled Client Intake Specialist to enhance case conversions through a voice-based intake system. This role primarily focuses on outbound calls, but may also involve handling inbound calls as needed, guiding potential clients through the intake process, and accurately capturing case details.

Your responsibilities include:

  • Make outbound calls to follow up on leads from marketing campaigns or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Adhere to a structured outbound script while building rapport and handling objections.
  • Consistently meet daily and weekly call volume targets and conversion benchmarks.
  • Accurately capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear and timely updates on availability, performance blockers, or missed targets.
  • Participate in coaching sessions and apply feedback proactively.
Required Skills and Qualifications

Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.

We require:

  • A strong sense of accountability - reliable with schedules, updates, and response times.
  • The ability to work independently with minimal supervision.
  • An open attitude to coaching, quick to apply feedback, and resilient under pressure.
  • Familiarity with AI-powered call analysis tools or a willingness to learn and adapt to them.
Benefits

We offer:

  • Flexibility in handling campaign shifts based on business needs.
  • Ongoing coaching and development opportunities.
  • A collaborative and dynamic work environment.
Others

We're looking for someone who is:

  • Proactive, with a keen ability to adapt and learn quickly.
  • Experienced in legal case intake.
  • Knowledgeable in client qualification and lead conversion processes.

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