Key Case Conversion Specialist

1 day ago

Cabuyao, Calabarzon, Philippines beBeeCustomer Full time $40,000 - $80,000

Unlock Your Potential as a Legal Intake Specialist

Job Summary:

We are seeking an experienced and motivated individual to fill the role of Legal Intake Specialist. As a key member of our team, you will play a crucial role in enhancing case conversions through a voice-based intake system.

Primary Responsibilities:

  • Make outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Adhere to a structured outbound script while building rapport and handling objections.
  • Consistently meet daily and weekly call volume targets and conversion benchmarks.
  • Accurately capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participate in coaching sessions and apply feedback proactively.
  • Maintain transparency and accountability in daily work logs and call quality.
Requirements:
  • Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • Strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment (headset, PC).
  • Flexibility in handling campaign shifts based on business needs.

Ideal Candidate:

  • Proactive, with a keen ability to adapt and learn quickly.
  • Experienced in legal case intake.
  • Knowledgeable in client qualification and lead conversion processes.
  • Familiar with AI-powered call analysis tools or willing to learn and adapt to them.

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