High Performance Operational Leader

1 day ago

Manila, National Capital Region, Philippines beBeeExcellence Full time ₱2,500,000 - ₱5,000,000
Job Title: Operational Excellence Manager

A high-performing Operational Excellence Manager is needed to drive seamless client delivery and exceptional service standards. As the operational anchor of a high-performing team, you will combine strategic leadership with hands-on execution, optimizing systems, driving performance, and scaling operations.

About the Role
  • Client Success & Delivery Oversight
  • You will own the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.
  • Maintain visibility into Executive Partner (EP) performance and operational KPIs, proactively identifying gaps and implementing corrective action.
  • Analyze client feedback to anticipate needs, course-correct in real time, and drive continuous improvement.
  • Act as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.
  • Team Leadership, Training & Coaching
  • Lead, mentor, and inspire a remote team of Executive Partners, driving performance and engagement.
  • Design and execute onboarding programs, equipping new hires to deliver top-tier client support from day one.
  • Monitor EP workflows, providing coaching, performance feedback, and accountability to raise the bar across the team.
  • Manage conflict decisively and maintain a culture of high performance and continuous learning.
  • Operational Systems & Process Optimization
  • Develop and refine internal SOPs, playbooks, and workflows that scale operations efficiently.
  • Collaborate cross-functionally with stakeholders to streamline processes and strengthen operational alignment.
  • Maintain dashboards, reporting tools, and automation to drive visibility, accountability, and data-informed decisions.
  • Identify operational bottlenecks and implement solutions to increase speed, quality, and client satisfaction.
  • Escalation Management & Strategic Problem Solving
  • Act as the primary escalation point for client or operational issues, resolving challenges swiftly and professionally.
  • Anticipate risks, manage expectations proactively, and safeguard client trust and operational integrity.
  • Elevate the team's maturity and resilience under pressure by fostering a culture of prevention over reaction.
Required Skills & Qualifications
  • 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
  • 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
  • Proven stakeholder or client-facing communication experience.
  • Tech-fluent with Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
  • Autonomous, self-managed, and outcome-driven work style.
  • Familiarity with async, remote team environments.
  • Comfort with change, ambiguity, and shifting priorities; operational agility.
  • Ability to level up underperformers through coaching.
  • Assertive across stakeholders with an async-first communication approach.
  • Understands executive expectations and high standards; demonstrates client maturity.
  • Builds systems to drive scalable operations, not just firefighting.
  • Cross-timezone fluency and strong documentation culture for remote work.
Benefits
  • Estimated annual minimum salary: 2500000 PHP
  • Estimated annual maximum salary: 5000000 PHP
  • Remuneration currency: PHP

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