High Performing Operations Leader

1 day ago

Manila, National Capital Region, Philippines beBeeExecutive Full time $40,000 - $60,000

Key Responsibilities:

  • Ensure seamless delivery and exceptional service standards across all client engagements.
  • Monitor performance metrics and operational KPIs to identify areas for improvement.
  • Implement corrective actions, provide coaching, and drive continuous learning.
Team Leadership & Training

Lead, mentor, and inspire a team of professionals, driving performance, engagement, and growth. Design and execute onboarding programs to equip new hires with the skills and knowledge required to deliver top-tier client support from day one.

  • Shadow and audit workflows, providing feedback and accountability to raise the bar across the team.
  • Manage conflict decisively and maintain a culture of high performance and continuous learning.
Operational Systems & Process Optimization

Develop, refine, and manage internal SOPs, playbooks, and workflows that scale operations efficiently. Partner cross-functionally to streamline processes, strengthen operational alignment, and maintain dashboards, reporting tools, and automation.

  • Identify operational bottlenecks and implement solutions to increase speed, quality, and client satisfaction.
  • Maintain a culture of prevention over reaction, elevating the team's maturity and resilience under pressure.
Escalation Management & Strategic Problem Solving

Act as the primary escalation point for client or operational issues, resolving challenges swiftly and professionally. Anticipate risks, manage expectations proactively, and safeguard client trust and operational integrity.

  • Embed a culture of innovation and adaptability, empowering the team to drive results and exceed expectations.
Requirements:
  • 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
  • 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
  • Proven stakeholder or client-facing communication experience.
  • Tech-fluent with Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
Benefits:
  • Meaningful work & growth: delivering excellent client experiences.
  • Employees are our biggest asset: career and welfare support.
  • Global reach & local impact: work with global startups from home.

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