High-Performing Customer Experience Leader Wanted

2 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱2,165,000 - ₱3,810,000
Job Overview

We are seeking a seasoned leader to oversee end-to-end operations of our customer service contact center in the financial services industry.

Location: Full Onsite (Pasay or Taguig)

Level: Director


Key Responsibilities
  • Lead and manage high-volume, multi-channel operations (voice, chat, email, mobile).
  • Develop strategies to boost customer satisfaction, efficiency, and employee engagement.
  • Drive key performance metrics (CSAT, FCR, AHT, SLA) to meet business goals.
  • Ensure compliance with regulatory requirements.
  • Collaborate with IT, Product, Risk, and Compliance teams on digital transformation.
  • Lead workforce planning, training, and development to build high-performing teams.
  • Manage cost optimization strategies.
  • Act as a key liaison with senior stakeholders to support strategic initiatives.

Requirements
  • 18+ years of leadership experience in contact center operations (preferably banking/financial services).
  • Strong track record in managing large, complex teams.
  • Deep knowledge of CRM systems and omnichannel platforms.
  • Excellent leadership, coaching, problem-solving, and stakeholder management skills.
  • Proficiency in MS Office tools (Excel, PowerPoint, Word).
  • MBA or equivalent preferred.

Nice to Have
  • Experience in setting up or transitioning contact center operations.
  • Familiarity with customer experience technologies.
  • Process improvement certifications.

If you have a passion for driving operational excellence and customer experience, we want to connect with you.


  • High-Performing Administrative Professional Wanted

    1 week ago

    Manila, National Capital Region, Philippines beBeeAdministrative Full time ₱53,000 - ₱80,450

    Remote Executive Assistant PositionWe are seeking an exceptional Executive Assistant to join our team. This role will be responsible for providing high-level administrative support to our leadership team, ensuring seamless day-to-day operations, and driving business growth.The successful candidate will have a proven track record of delivering exceptional...

  • Customer Experience Transformation Leader

    1 day ago

    Manila, National Capital Region, Philippines beBeeTransformation Full time $90,000 - $120,000

    Customer Experience Transformation LeaderOur team is seeking an accomplished professional to spearhead the development of a high-performing Customer Experience (CX) unit. As a seasoned leader, you will be responsible for leading and mentoring a team of professionals to ensure consistent achievement of service levels and customer satisfaction.Key aspects of...

  • Elevate Customer Experience as a Customer Support Leader

    14 hours ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱16,000 - ₱24,900

    Customer Support Leader OpportunityThe customer support leader oversees and enhances customer service operations, focusing on employee performance, customer relationships, and team dynamics.This role develops the support team's skills, ensures resources are in place, and promotes a customer-centric culture.Duties and Responsibilities:Develop training...

  • Leader Customer Experience

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Are you a motivated and results-driven leader looking to drive team performance and deliver exceptional customer service? If so, we have an exciting opportunity for you to join our dynamic team as Assistant Manager-Customer Care Voice-Inbound.Job Summary:We are seeking a highly skilled Assistant Manager to lead a team of representatives and drive overall...

  • Customer Experience Leader

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱1,591,400

    Job OverviewWe are seeking a highly skilled Customer Support Team Lead to join our team. In this role, you will be responsible for leading a team of customer support professionals and ensuring that we deliver an exceptional customer experience globally.The ideal candidate will have a strong background in customer support operations, excellent leadership...

  • High Performance Operational Leader

    2 days ago

    Manila, National Capital Region, Philippines beBeeExcellence Full time ₱2,500,000 - ₱5,000,000

    Job Title: Operational Excellence ManagerA high-performing Operational Excellence Manager is needed to drive seamless client delivery and exceptional service standards. As the operational anchor of a high-performing team, you will combine strategic leadership with hands-on execution, optimizing systems, driving performance, and scaling operations.About the...

  • Expert Customer Experience Leader

    5 days ago

    Manila, National Capital Region, Philippines beBeeCustomerEducationAndEnablement Full time $100,000 - $135,145

    Customer Education and Enablement ManagerAt our organization, we strive for excellence in customer education and enablement. We're a dynamic team that's passionate about delivering exceptional customer experiences.We're seeking a skilled Customer Education and Enablement Manager to join our team. In this role, you'll be responsible for designing and...

  • Exceptional Customer Service Leader Wanted

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time $35,000 - $55,000

    Job SummaryWe are seeking an experienced customer service leader to guide our support team toward success.Key ResponsibilitiesLead and monitor the performance of your assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.Conduct regular coaching sessions and offer personalized guidance to help team members...

  • High Performing Operations Leader

    2 days ago

    Manila, National Capital Region, Philippines beBeeExecutive Full time $40,000 - $60,000

    Key Responsibilities:Ensure seamless delivery and exceptional service standards across all client engagements.Monitor performance metrics and operational KPIs to identify areas for improvement.Implement corrective actions, provide coaching, and drive continuous learning.Team Leadership & TrainingLead, mentor, and inspire a team of professionals, driving...

  • High-Performance Team Coach

    2 days ago

    Manila, National Capital Region, Philippines beBeeLeadership Full time $60,000 - $75,000

    Remote Team Supervisor Job DescriptionElevate our Executive Assistants' performance by leading, coaching, and managing our Virtual Assistant team. As a key member of our remote work environment, you will focus on guiding team members to reach their fullest potential while fostering a collaborative, client-centric atmosphere.Responsibilities:Manage a team of...