Exceptional Customer Experience Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeProductAdvocate Full time ₱32,000 - ₱48,000
Customer Experience Specialist Job Description

We are seeking a skilled Customer Experience Specialist to join our team. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

The Customer Experience Specialist will troubleshoot and resolve customer issues, optimize support processes, and contribute to our values-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

This is an excellent opportunity for a motivated individual who is passionate about providing world-class customer service and support.

  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Key Requirements
  • Minimum 2 years of experience in a tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
About Working at Apollo

Apollo is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers—and we expect the same mindset from our team.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed.

We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

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