Experience Matters: Delivering Exceptional Customer Experiences
2 days ago
We are seeking an experienced and skilled Customer Experience Specialist to join our team. In this role, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding products and services.
As a key member of our customer-facing team, you will provide accurate, valid, and complete information with empathy, courtesy, and professionalism. You will also track and resolve issues properly documented, prioritized, tracked, and resolved.
The ideal candidate will have 6-12 months of customer service experience (email and chat support) and basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications. They will also possess excellent reading comprehension, verbal, and written communication skills, as well as the ability to understand and communicate complex ideas to customers.
Key Responsibilities:
- Provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
- Track and resolve issues properly documented, prioritized, tracked, and resolved.
- Ensure timely escalation of issues to meet internal and external expectations.
- Identify opportunities for continuous process improvement.
- Deliver service excellence and maximize customer satisfaction.
- Stay updated on product and service knowledge through collaboration with the external team.
Requirements:
- Fluent English language skills.
- Curiosity and authenticity.
- Analytical thinking with attention to detail.
- Passion for client satisfaction.
- Proactivity and self-motivation.
- Interest in learning new ideas, processes, and requirements.
- Amenability to rotating shifts.
About Us
Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to dignified work in communities worldwide.
We seek impact-driven individuals passionate about helping Boldr grow and achieve our purpose. Our ideal team members give their 100% in everything, share their talents, and champion our core values: Curious, Dynamic, and Authentic.
Why We Want You
You will be part of a dynamic team that is passionate about making a difference in the world. You will have the opportunity to work with a talented group of professionals who are committed to delivering exceptional customer experiences.
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