Leading Operational Excellence

21 hours ago

Makati City, National Capital Region, Philippines beBeeEmployee Full time ₱900,000 - ₱1,200,000

Empowering Employee Growth

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We're committed to fostering an environment where every individual can excel in their role and contribute to our mission of delivering exceptional service to our customers.

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The Customer Experience Training Lead will play a pivotal role in ensuring that all processing staff are effectively onboarded, upskilled, and refreshed with the applicable operational processes. This involves collaborating with Business Unit Managers and Leaders in Operations to cascade new products, process changes, and innovations that need to be learned or adapted by operations employees.

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The objective is to empower all employees in Operations to perform their roles with efficiency, ease, and effectiveness. By doing so, we aim to deliver best-in-class service to our customers and enhance their overall experience.

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To achieve this goal, the CX Training Lead will be responsible for developing and implementing comprehensive training programs for new hires and existing staff. These programs will include:

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  • Comprehensive onboarding programs to familiarize new employees with company policies, procedures, system access, and relative to their role/function.">
  • Upskilling programs to enhance employee's skills and knowledge in life insurance operations and the function performed.">
  • Regular refresher courses to ensure employees stay updated with the latest industry practices and company processes.">
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Additionally, the CX Training Lead will collaborate with Business Unit Heads to identify training needs and develop tailored training solutions. They will also monitor and evaluate the effectiveness of training programs, make necessary adjustments, and maintain training records and documentation.

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This is an excellent opportunity for individuals who are passionate about empowering others and contributing to a culture of continuous learning and growth.

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Key Responsibilities:

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  • Develop and implement comprehensive training programs for new hires and existing staff.">
  • Collaborate with Business Unit Heads to identify training needs and develop tailored training solutions.">
  • Monitor and evaluate the effectiveness of training programs.">
  • Maintain training records and documentation.">
  • Provide support and mentorship to employees to help them succeed in their roles.">
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Benefits:

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By joining our team, you'll have the opportunity to work with a dynamic group of professionals who share your passion for empowering others and delivering exceptional service to our customers. You'll also receive competitive compensation and benefits packages, as well as opportunities for career growth and development.

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Requirements:

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To be successful in this role, you'll need to possess strong communication and interpersonal skills, as well as the ability to analyze complex problems and develop creative solutions. You'll also need to be able to work collaboratively with others and prioritize tasks effectively.

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What We Offer:

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We offer a comprehensive range of benefits, including competitive compensation, flexible work arrangements, and opportunities for professional development and growth. We're committed to creating a workplace culture that values diversity, equity, and inclusion, and supports the well-being of our employees.

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