Customer Account Growth Manager

1 week ago

Manila, National Capital Region, Philippines beBeeCustomerSuccessManager Full time $100,000 - $130,000
Key Responsibilities

The primary goal is to maximize customer experience, growing the base of business through upgrades and product cross-selling.

Cultivate a broad understanding of CommandLink's products, technology, software, and support methodology. Leverage proprietary software tools for regular communication with customers, keeping ahead of their technology initiatives and positioning ourselves to grow our partnership with mid-market and enterprise customers.

  • Gain the trust of assigned customers, be a trusted point of contact for questions and action items, and act quickly when a customer has a positive experience with us across their life cycle.
  • Implement strategic initiatives created in cooperation with leadership that will identify opportunities for product cross-selling and work with additional resources to win additional business.
Requirements

A 4-year college degree, or equivalent experience, and a quantifiable track record of success in enterprise customer account management over a customer life-cycle of deployment, installation, upsell, and retention/renewal.

3-5+ years of experience selling cloud communications, SD-WAN, security, network and internet services, managed services, and software. Effectiveness and comfort with interaction of a customer's leadership team, including presentations, demonstrations, leading QBRs/MBRs, and driving webinar sessions for customer training and sales conversations.

Strong Excel, MS Office, and general computer skills. A positive, likeable, calm, and persuasive personality with negotiation skills and self-motivated drive with zero outgoing call reluctance.

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