Strategic Account Growth Manager

1 week ago

Manila, National Capital Region, Philippines beBeeRenewal Full time ₱50,000 - ₱79,000

The position of Senior Renewals Manager is a key role in our organization.

Job Description:

This senior-level professional is responsible for the day-to-day management of assigned customer accounts, working closely with sales teams and other departments to ensure smooth onboarding and renewal processes.

The focus is on recurring revenue and software asset management within assigned accounts, requiring strong relationship-building skills to promote retention and loyalty.

A successful candidate will be able to leverage their technical expertise to develop solutions that meet customers' needs, drive expansions, and identify at-risk accounts for timely intervention.

Responsibilities:
  • Develop and maintain deep knowledge of licensed software assets, including understanding complex software quoting and ARR, ACV, and TCV Revenue Models.
  • Collaborate with cross-functional teams to onboard new customers and resolve any issues that may arise during the renewal process.
  • Build direct relationships with sales teams to drive expansion opportunities and review client requests with technical support and product management as necessary.
  • Identify areas for improvement and implement changes to enhance the customer experience.
  • Proactively start the procurement/renewal process three months prior to the renewal date to ensure timely renewals.
Requirements:
  • Bachelor's degree or equivalent experience in a related field.
  • Minimum 4 years of experience in a similar role such as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer.
  • Knowledgeable in privilege access management and cybersecurity best practices, with experience working with Privilege Access Service solutions an advantage.
  • Strong communication and problem-solving skills, with ability to work effectively in a dynamic environment.
  • Competency in Salesforce and Customer Success Management platforms, with ability to multi-task and prioritize multiple projects simultaneously.

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