Drive Customer Success and Growth

4 days ago

Manila, National Capital Region, Philippines beBeeGrowth Full time ₱6,000 - ₱8,000

We are seeking a seasoned professional to join our team as an Account Growth Manager. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.

Our ideal candidate is a strategic thinker with a passion for helping customers succeed. You will work closely with cross-functional teams to ensure seamless order processing, proactive renewal management, and lifecycle engagement.

Key Responsibilities:
  • Customer-Obsessed Order Processing & Support: Ensure timely and accurate delivery of products and services, tailored to meet customer goals.
  • Proactive Renewal Management: Take ownership of the renewal process for assigned accounts, ensuring a smooth and timely renewal journey.
  • Lifecycle Engagement: Build connections with customers and be their advocate throughout their lifecycle.
  • Cross-Functional Collaboration: Act as the customer's voice within our organization, collaborating across internal teams to ensure that customer needs are prioritized and met.
  • Delivering Customer-Centric Solutions: Use your deep understanding of our products and services to serve as a strategic advisor to customers, helping them unlock the full value of our solutions and navigate any challenges along the way.
  • Churn Prevention: Proactively identify potential risks that could impact customer satisfaction or retention and collaborate with customers to resolve.
  • Resolve High-Severity Issues: Be the first point of contact for high-severity requests or escalations, quickly assessing the situation and leveraging internal resources to resolve issues swiftly, ensuring minimal disruption to the customer.
Required Skills and Qualifications:
  • Customer-Centric Mindset: A passion for helping customers succeed and go the extra mile to ensure their satisfaction.
  • Strong Communicator: Excel in clear and empathetic communication, both with customers and cross-functional teams.
  • Proactive Problem Solver: Skilled at identifying potential challenges before they become issues and work quickly to find solutions.
  • Team-Oriented: Understand the importance of collaboration and thrive when working with cross-functional teams to meet shared goals while being self-directed and self-motivated.
  • Detail-Oriented: Meticulous in your work, ensuring that all customer interactions are handled with care and precision.
  • Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred
  • Bachelor's degree or higher

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