Service Delivery Executive

4 days ago

Taguig, National Capital Region, Philippines Welsend Global Services Full time
Key Accountabilities

The Operations Manager will be accountable for delivering exceptional customer service, managing outsourcing, and developing team leaders.

Main Responsibilities
  • Contribute positively and effectively to a new BPO environment.
  • Supervise agents, supervisors, and team leaders in day-to-day operations, ensuring alignment with organizational policies and applicable legal requirements.
  • Develop, implement, and review operational strategies, evaluate state-of-the-art technologies, and establish systems, policies, and procedures to improve efficiency, reduce errors, and enhance productivity.
  • Provide subject matter expertise in handling escalated calls and complaints, and implement best practices in the process.
  • Develop and maintain effective processes for recruiting, onboarding, training, scheduling, mentoring, coaching, performance standards, and rewards and recognition for people and leadership development.
Client Service Excellence
  • Participate in the development and presentation of business development proposals.
  • Deliver exceptional customer service, assess client needs through Key Performance Indicators (KPIs), ensure customer satisfaction, and report on performance related to customer accounts.
  • Balance the needs of key stakeholders and ensure teams are aware of business objectives.
  • Implement and oversee the quality of deliverables, and effectively manage team relationships to ensure exceptional performance.
  • Maintain data privacy and protect customer information.
Leadership and Development Opportunities
  • Coach and develop direct reports to acquire and refine necessary job skills through constructive feedback, ongoing training, and other coaching techniques. Conduct regular performance reviews and one-on-one meetings with direct reports to evaluate performance against KPIs.
  • Provide regular feedback to senior management regarding current operational performance. Escalate issues appropriately and in real-time, including but not limited to financial, performance, and human resources issues.
  • Ensure compliance with all company and business policies, procedures, and regulations relating to job duties by following the 'lead by example' rule.
  • Execute short- and long-term performance goals developed by the Senior Management Team.
  • Collaborate with Operational Support Teams to train employees to meet client demands.
  • Be responsible for the department's overall performance and for motivating the team to exceed departmental goals and objectives.
  • Monitor staff work for quality assurance to foster continuous process improvement and provide excellent service to all customers.
  • Effectively coach direct reports on their performance to ensure they meet performance metrics.
  • Develop and implement a succession leadership plan and a learning and development program to decrease attrition rates and maintain employee satisfaction.
  • Maintain a safe and secure work environment by adhering to safety practices.
  • Perform other duties as assigned by management.

  • Payroll Service Delivery Lead

    13 hours ago

    Taguig, National Capital Region, Philippines Visage Executive Search Full time

    Job OverviewAt Visage Executive Search, we are seeking an experienced Payroll Service Delivery Lead to join our team. The successful candidate will be responsible for the delivery of Global Payroll services across various countries and locations.Key Responsibilities:• Manage a team of approximately 150 resources servicing around 75,000 pay slips...

  • HR Service Delivery

    1 week ago

    Taguig, National Capital Region, Philippines Visage Executive Search Full time

    RESPONSIBILITIES:• Incumbent will be responsible for Global Payroll delivery across in-house and Outsource Countries.• There are overall 17 countries that under scope with approx. 30 Pay runs.• Incumbent will be responsible for overall Payroll Service Delivery and Compliance managing a team of approx. 150 resources servicing approx. ~75K pay slips...

  • HR Service Delivery

    4 weeks ago

    Taguig, National Capital Region, Philippines Visage Executive Search Full time

    RESPONSIBILITIES:• Incumbent will be responsible for Global Payroll delivery across in-house and Outsource Countries.• There are overall 17 countries that under scope with approx. 30 Pay runs.• Incumbent will be responsible for overall Payroll Service Delivery and Compliance managing a team of approx. 150 resources servicing approx. ~75K pay slips...

  • Service Delivery Executive

    3 hours ago

    Taguig, National Capital Region, Philippines GCash Full time

    KYC Service Delivery Lead Position SummaryWe're seeking a KYC Service Delivery Lead to join our operations team. The successful candidate will be responsible for ensuring the quality of work, monitoring performance, and driving process improvements.Key Tasks:Performance Tracking: Monitor performance in KYC operations to achieve targets and ensure data...

  • Service Delivery Expert

    3 hours ago

    Taguig, National Capital Region, Philippines LCG Group of Companies Full time

    About the Position:LCG Group of Companies is seeking an experienced Service Delivery Expert to drive our service delivery operations.Key Responsibilities:Develop and implement quality assurance processes, performance management systems, diagnostic tools, and warranty programs for dealers.Design and deliver comprehensive technical training programs for dealer...

  • Delivery Logistics Executive

    3 hours ago

    Taguig, National Capital Region, Philippines Wpay technology service Corp. Full time

    Role DescriptionThe Logistics Assistant Manager will play a critical role in ensuring the smooth operation of our logistics and supply chain operations.Main Responsibilities:Overseeing the coordination of warehouse activities to ensure efficient and accurate stock handling.Developing and implementing strategies to optimize logistics processes and reduce...

  • Service Delivery Manager

    11 hours ago

    Taguig, National Capital Region, Philippines GrowthFN Sdn Bhd Full time

    Job OverviewWe are seeking a highly skilled Service Delivery Manager to join our team at GrowthFN Sdn Bhd. In this role, you will be responsible for managing the delivery of services to our clients, ensuring that all services are delivered on time and to the required standard.Key Responsibilities:Service Delivery: Manage the delivery of services to our...

  • Service Delivery Lead

    4 weeks ago

    Taguig, National Capital Region, Philippines Hunters Hub Inc. Full time

    QUALIFICATIONS:- Bachelor's Degree- Minimum of 7 years of experience as a Service Delivery Lead or in a similar role- Extensive experience in Incident, Problem, and Change Management- Strong experience in writing and publishing Incident Reports.- Proficient in ITIL v3- Strong background in Incident Analysis- Advanced skills in Networking and IT...

  • Service Delivery Lead

    4 weeks ago

    Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full time

    Overseeing the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations. They play a critical role in managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.Service Management: Ensures that services are delivered efficiently and meet quality...

  • Service Delivery Manager

    11 hours ago

    Taguig, National Capital Region, Philippines Welsend Global Services Full time

    About the RoleWe are looking for a skilled Service Delivery Manager to oversee the delivery of our services and ensure that our customers receive exceptional experiences. As a key member of our team, you will be responsible for managing day-to-day operations, identifying areas for improvement, and implementing process enhancements.Key AccountabilitiesManage...

  • Service Delivery Lead

    4 weeks ago

    Taguig, National Capital Region, Philippines Hunter's Hub Inc Full time

    Special Instructions- Work Onsite- Please advise the candidate to prepare a presentation about themselves, their background, experience, and key highlights related to the role. This presentation will serve as a basis for the client and will be presented during their technical interview.Qualifications- Bachelor's Degree- Minimum of 7 years of experience as a...

  • Service Delivery Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Hunter's Hub Inc Full time

    Special Instructions- Work Onsite- Please advise the candidate to prepare a presentation about themselves, their background, experience, and key highlights related to the role. This presentation will serve as a basis for the client and will be presented during their technical interview.Qualifications- Bachelor's Degree- Minimum of 7 years of experience as a...

  • Service Delivery Lead

    1 week ago

    Taguig, National Capital Region, Philippines Hunter's Hub Inc Full time

    Special Instructions- Work Onsite- Please advise the candidate to prepare a presentation about themselves, their background, experience, and key highlights related to the role. This presentation will serve as a basis for the client and will be presented during their technical interview.Qualifications- Bachelor's Degree- Minimum of 7 years of experience as a...

  • Service Delivery Lead

    1 week ago

    Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full time

    Overseeing the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations. They play a critical role in managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.Service Management: Ensures that services are delivered efficiently and meet quality...

  • HR Service Delivery

    1 week ago

    Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    RESPONSIBILITIES:• Incumbent will be responsible for Global Payroll delivery across in-house and Outsource Countries.• There are overall 17 countries that under scope with approx. 30 Pay runs.• Incumbent will be responsible for overall Payroll Service Delivery and Compliance managing a team of approx. 150 resources servicing approx. ~75K pay slips...

  • HR Service Delivery

    4 weeks ago

    Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key skillsGlobal PayrollLeadershipPayroll Service DeliveryRESPONSIBILITIES:• Incumbent will be responsible for Global Payroll delivery across in-house and Outsource Countries.• There are overall 17 countries that under scope with approx. 30 Pay runs.• Incumbent will be responsible for overall Payroll Service Delivery and Compliance managing a team of...

  • Service Delivery Specialist

    5 days ago

    Taguig, National Capital Region, Philippines JobsAvenuePH Full time

    JobsAvenuePH is looking for a talented Service Delivery Specialist to join our team in Taguig. As a Service Delivery Specialist, you will be responsible for providing customer service support according to the scope of work and service level requirements.The ideal candidate will have at least 6 months of BPO experience and possess strong analytical and...

  • IT Service Delivery Manager

    4 days ago

    Taguig, National Capital Region, Philippines Viventis Search Asia Full time

    Viventis Search Asia is seeking a seasoned IT professional to fill the role of IT Service Delivery Manager. In this position, you will be responsible for overseeing the delivery of IT services, ensuring that they meet the needs of our clients and stakeholders.Job DescriptionThe successful candidate will be responsible for:Technical Standards: Review, uphold,...

  • HR Service Delivery

    4 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    RESPONSIBILITIES:• Incumbent will be responsible for Global Payroll delivery across in-house and Outsource Countries.• There are overall 17 countries that under scope with approx. 30 Pay runs.• Incumbent will be responsible for overall Payroll Service Delivery and Compliance managing a team of approx. 150 resources servicing approx. ~75K pay slips...

  • HR Service Delivery

    1 week ago

    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    RESPONSIBILITIES: - Lead the Global Payroll service delivery across both in-house and outsourced countries. - Oversee payroll operations across approximately 17 countries, with around 30 pay runs. - Drive Payroll Service Delivery and Compliance, managing a team of approximately 150 resources and supporting around 75,000 pay slips monthly. - Manage...