BPO Training and Development Manager
2 weeks ago
Job Title: BPO Training and Development Manager
About Us: Neksjob Corporation is a leading provider of business process outsourcing solutions.
Job Summary: We are seeking a highly skilled and experienced BPO Training and Development Manager to join our team.
Responsibilities:
- Assessment of Training Needs: Conduct performance trends and training needs analysis to identify areas for improvement.
- Reporting: Generate, review, and distribute required training reports to Operation Leads and Clients.
- Team Management: Manage a team of trainers and content developers/writers.
Requirements:
- At least 7 years of experience in Training and Development.
- At least 2 years of Contact Center or BPO industry experience.
- At least 5 years of experience as a lead.
Preferred Qualifications:
- Experience in business training, professional development, research, and workshops.
- Excellent presentation skills.
- Ability to implement end-to-end training needs analysis (TNA).
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