BPO Training and Development Manager

2 weeks ago


Taguig, National Capital Region, Philippines Neksjob Corporation Full time

Job Title: BPO Training and Development Manager

About Us: Neksjob Corporation is a leading provider of business process outsourcing solutions.

Job Summary: We are seeking a highly skilled and experienced BPO Training and Development Manager to join our team.

Responsibilities:

  • Assessment of Training Needs: Conduct performance trends and training needs analysis to identify areas for improvement.
  • Reporting: Generate, review, and distribute required training reports to Operation Leads and Clients.
  • Team Management: Manage a team of trainers and content developers/writers.

Requirements:

  • At least 7 years of experience in Training and Development.
  • At least 2 years of Contact Center or BPO industry experience.
  • At least 5 years of experience as a lead.

Preferred Qualifications:

  • Experience in business training, professional development, research, and workshops.
  • Excellent presentation skills.
  • Ability to implement end-to-end training needs analysis (TNA).


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