BPO Training and Development Manager

1 day ago


Taguig, National Capital Region, Philippines Neksjob Corporation Full time
Job Summary:

We are seeking a highly experienced Training and Development Associate Manager to join our team at Neksjob Corporation. The ideal candidate will have a strong background in training and development, with a minimum of 7 years of experience in the field. The successful candidate will be responsible for assessing training needs, implementing training programs, and evaluating their effectiveness.

Key Responsibilities:

Training Needs Assessment:
Conduct performance trend analysis and training needs analysis to identify areas for improvement. Develop and implement training programs to address these needs, including curriculum design, content development, and performance evaluation processes.

Reporting and Data Management:
Generate, review, and distribute training reports to stakeholders, including training trends and activity reports. Maintain accurate records of training data and assist with team-specific reporting activities.

Requirements:

  • At least 7 years of experience in training and development
  • At least 2 years of experience in the contact center or BPO industry
  • At least 5 years of experience as a lead or manager
  • Excellent presentation and communication skills
  • Ability to analyze performance trends and implement intervention programs
  • Knowledge of adult learning theory


What We Offer:

Neksjob Corporation offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced training and development professional, we encourage you to apply for this exciting opportunity.

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