Business Training Manager

3 weeks ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

Job Summary

The Business Training Manager will be responsible for managing a team of trainers and content developers/writers, with a focus on client-facing roles. This position requires a strong understanding of training needs analysis, curriculum design, and performance evaluation.

Key Responsibilities

  • Assess training needs and develop training programs to improve performance and address performance gaps.
  • Design and develop training curriculum, content, and learning materials.
  • Implement performance evaluation processes and track relevant training data.
  • Generate and distribute training reports to Operation Leads and Clients.

Requirements

  • At least 7 years of overall work experience, with 5 years of leadership experience.
  • At least 2-3 years of work experience in the Contact Center/BPO industry.
  • At least 2-3 years of training or teaching experience.
  • Excellent presentation skills and ability to implement end-to-end training needs analysis.


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