Business Training Manager
3 weeks ago
Job Summary
The Business Training Manager will be responsible for managing a team of trainers and content developers/writers, with a focus on client-facing roles. This position requires a strong understanding of training needs analysis, curriculum design, and performance evaluation.
Key Responsibilities
- Assess training needs and develop training programs to improve performance and address performance gaps.
- Design and develop training curriculum, content, and learning materials.
- Implement performance evaluation processes and track relevant training data.
- Generate and distribute training reports to Operation Leads and Clients.
Requirements
- At least 7 years of overall work experience, with 5 years of leadership experience.
- At least 2-3 years of work experience in the Contact Center/BPO industry.
- At least 2-3 years of training or teaching experience.
- Excellent presentation skills and ability to implement end-to-end training needs analysis.
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