Training and Development Associate Manager
2 months ago
Job Title: Training and Development Associate Manager
Job Summary: We are seeking a highly experienced Training and Development Associate Manager to lead our team of trainers and content developers/writers.
Key Responsibilities:
- Conduct performance trends and training needs analysis to improve performance or manage performance outliers through training or coaching intervention programs.
- Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process.
- Generate, review, and distribute required training reports such as training trends and activity reports to Operation Leads and/or Clients.
- Maintain collection and tracking of relevant Training data.
- Assist with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees' performance.
Requirements:
- At least 7 years of experience in Training and Development.
- At least 2 years of Contact Center or BPO industry experience.
- At least 5 years of experience as lead.
- Experience in business training, professional development, research and workshops is an advantage.
- Excellent presentation skills.
- Ability to implement end to end training needs analysis (TNA).
- Ability to analyze performance trends and implement intervention programs to address performance gaps.
- Knowledge of Adult Learning Theory.
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