Training and Development Associate Manager

2 months ago


Taguig, National Capital Region, Philippines Neksjob Full time
Job Description

Job Title: Training and Development Associate Manager

Job Summary: We are seeking a highly experienced Training and Development Associate Manager to lead our team of trainers and content developers/writers.

Key Responsibilities:

  • Conduct performance trends and training needs analysis to improve performance or manage performance outliers through training or coaching intervention programs.
  • Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process.
  • Generate, review, and distribute required training reports such as training trends and activity reports to Operation Leads and/or Clients.
  • Maintain collection and tracking of relevant Training data.
  • Assist with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees' performance.

Requirements:

  • At least 7 years of experience in Training and Development.
  • At least 2 years of Contact Center or BPO industry experience.
  • At least 5 years of experience as lead.
  • Experience in business training, professional development, research and workshops is an advantage.
  • Excellent presentation skills.
  • Ability to implement end to end training needs analysis (TNA).
  • Ability to analyze performance trends and implement intervention programs to address performance gaps.
  • Knowledge of Adult Learning Theory.


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