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Training and Development Associate Manager
2 months ago
Key Responsibilities:
Our ideal candidate will possess at least 7 years of experience in Training and Development and 2 years of Contact Center or BPO industry experience. Key responsibilities include assessing Training Needs, analyzing performance trends, implementing end-to-end training needs analysis (TNA), and developing intervention programs to address performance gaps.
Skills and Qualifications:
- 7+ years of experience in Training and Development
- 2+ years of Contact Center or BPO industry experience
- 5+ years of experience as a lead
- Excellent presentation skills
- Knowledge of Adult Learning Theory
Reporting and Data Management:
The selected candidate will be responsible for generating, reviewing, and distributing required training reports, maintaining collection and tracking of relevant Training data, and assisting with team-specific reporting activities.
