Enterprise Account Growth Specialist

We are seeking an experienced professional to fill a critical role within our organization. The Customer Success Manager will be responsible for cultivating strong relationships with customers, driving revenue growth, and ensuring customer satisfaction.

The Customer Success Manager will focus on business development and customer retention through consistent customer contact, quarterly business reviews (QBRs), and management of a portfolio of customers. The primary goal is to maximize customer experience, growing the base of business through upgrades, product cross-selling, and maintaining a low customer churn rate. The successful candidate will work closely with sales leadership, engineering resources, and other stakeholders to achieve this goal.

• Cultivate a deep understanding of our products and services, technology, software, and support methodology.
• Utilize powerful proprietary software tools to maintain regular communication with assigned customers, stay ahead of their technology initiatives, and position our company to grow our partnership with mid-market and enterprise customer base.
• Gain the trust of assigned customers, serve as a trusted point of contact for questions and action items, and act quickly and communicate effectively when a customer has a positive experience with our company across their life cycle.
• Implement strategic initiatives created in cooperation with leadership that identify opportunities for product cross-selling and work with additional resources through a sales cycle to ultimately win additional business.
• Manage proprietary software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure metrics are achieved.
• Have a positive impact on company culture, which we are focused on maintaining as we rapidly grow into a leader.

• 4-year college degree or equivalent experience.
• Quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal.
• 3-5+ years of experience selling cloud communications, SD-WAN, security, network and internet service, managed services, and software.
• Effectiveness and comfort with interaction of a customer's leadership team, including presentations, demonstrations, leading QBRs/MBRs, and driving webinar sessions for customer training and sales conversations.
• Strong Excel, MS Office, and general computer software skills.
• Positive, likeable, calm, and persuasive personality with negotiation skills.
• Self-motivated drive with zero outgoing call reluctance.
• Ability to meet deadlines and maintain composure under pressure.
• Charismatic personality that can quickly gain the trust of customers and partners.
• Proven ability to learn new skills, software tools, and tasks quickly.
• Proven ability to perform while exceeding sales and customer retention goals.

This role offers a unique opportunity to shape the future of business communication. We value innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking.

• Room to grow at a high-growth company.
• An environment that celebrates ideas and innovation.
• Your work will have a tangible impact.
• Flexible time off.
• Fun events at cool locations.
• Employee referral bonuses to encourage the addition of great new people to the team.

• Seniority level: Mid-Senior level.
• Employment type: Full-time.
• Job function: Other.
• Industries: Software Development.