
Multilingual Call Center Specialist
1 day ago
We're seeking highly skilled and detail-oriented individuals to join our team as Customer Service Representatives. As a key member of our organization, you will play a vital role in delivering exceptional service to our clients.
This is an excellent opportunity for those who enjoy helping others and are fluent in both English and Spanish. If you have a passion for providing outstanding support and want to grow your career in a dynamic environment, we encourage you to apply.
To be considered for this role, please complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities:- Handle inbound and outbound calls in English and Spanish.
- Communicate effectively with customers across both languages.
- Provide assistance with billing, account updates, and general inquiries.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the appropriate department.
- Follow company policies and procedures for customer interactions.
- Meet daily and monthly performance goals.
- Must be 18 years or older.
- High school diploma or GED required.
- Fluency in both English and Spanish mandatory.
- Excellent listening and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Strong attention to detail and organizational skills.
- Prior experience in a bilingual customer service role preferred.
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