Customer Experience Specialist

2 days ago

Bacoor, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Title: Customer Experience Specialist

We are seeking a highly skilled and motivated individual to join our team as a Customer Experience Specialist. This role is ideal for those who enjoy creating memorable customer experiences and are passionate about providing excellent service.

The successful candidate will provide exceptional service to a range of customers across various industries, utilizing their problem-solving skills and enthusiasm to resolve issues efficiently.

To be considered for this position, you must have prior call center experience, reside within a reasonable distance of our office, and possess a high-speed internet connection and an appropriate, quiet work environment.

Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

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