Call Center Training Specialist

1 day ago

Bacoor, Calabarzon, Philippines beBeeEffective Full time ₱18,000 - ₱23,000

Job Overview

The Call Center Trainer role is responsible for delivering impactful training sessions to equip trainees with the necessary skills and knowledge. This position requires a strong ability to analyze training needs, develop effective training plans, and collaborate with team members to achieve shared objectives.

Key Responsibilities
  • Design and implement comprehensive training programs that meet business objectives.
  • Collaborate with cross-functional teams to identify training requirements and develop solutions.
  • Evaluate the effectiveness of training initiatives and make recommendations for improvement.
  • Mentor and coach trainees to ensure they meet quality standards.
  • Manage accurate records of training progress and outcomes.

This position demands a proven track record of experience in training or team management, as well as strong leadership, communication, and interpersonal skills. The ideal candidate will be fluent in written and verbal English, possess excellent time management and organizational abilities, and be adept at multitasking.

Requirements
  • Proven experience in training or team management.
  • Strong leadership, communication, and interpersonal skills.
  • Fluent in written and verbal English.
  • Excellent time management and organizational skills.
  • Ability to multitask effectively.

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