Multilingual Customer Service Representative

3 days ago

Bacoor, Calabarzon, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,200,000
Job Title: Multilingual Call Center Representative

We are seeking a highly motivated and dedicated multilingual call center representative to provide exceptional customer service experience. Key responsibilities include handling inbound and outbound calls with professionalism, responding to customer inquiries via phone, email, and chat, understanding customer needs, providing timely solutions, researching internal systems, coordinating with other departments, following client-specific processes, using technology platforms to manage accounts and document interactions, escalating unresolved concerns, ensuring first-contact resolution through effective problem-solving, staying current with training materials, system updates, and product knowledge.

Required Skills and Qualifications:
  • Fluency in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
Benefits:

Reliable work schedule, flexible hours, consistent attendance, punctuality, and excellent interpersonal skills are essential for this role. Team-oriented environment and collaborative work style are required.

Others:

Maintain confidentiality and protect customer data by adhering to compliance protocols and maintaining professional boundaries.

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