Customer Experience Associate

1 week ago


Pasig, National Capital Region, Philippines Gratitude Philippines Full time
About Gratitude Philippines

Gratitude Philippines is a reputable organization seeking highly skilled and dedicated professionals to join our team.

Job Summary

We are looking for a Customer Experience Associate who will be responsible for providing exceptional customer service experience to our clients. The successful candidate will have excellent communication skills, a strong understanding of customer needs, and the ability to work in a fast-paced environment.

Responsibilities
  • Deliver top-notch customer service via phone, email, and chat
  • Analyze customer feedback to identify areas for improvement
  • Develop and implement strategies to enhance customer satisfaction
  • Collaborate with internal teams to resolve customer complaints
Requirements
  • At least 1 year of customer service experience
  • Strong communication and problem-solving skills
  • Ability to work in a team environment
  • Bachelor's degree or higher
Benefits
  • A competitive salary of $25,000 - $35,000 per year
  • A comprehensive benefits package
  • Ongoing training and development opportunities
About the Salary

The estimated annual salary for this position is $28,000, based on national averages and industry standards.



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