Customer Experience Specialist
1 month ago
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Metacom is seeking a skilled Customer Experience Specialist to join our team. In this role, you will play a critical part in delivering exceptional assistance and support to our US subscribers.
">You will be responsible for providing top-notch information and case resolution related to plan coverage and accounts. This includes documentation administration and tracking of consumer's accounts, as well as adhering to prescribed standards set by clients in handling customer inquiries.
">The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong attention to detail. If you are a motivated individual who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
">Key Responsibilities:">
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- Deliver exceptional customer service and support to US subscribers">
- Provide accurate and timely information and case resolution related to plan coverage and accounts">
- Administer and track customer accounts, ensuring all documentation is up-to-date and compliant with client standards">
- Stay up-to-date on company policies and procedures, as well as industry trends and developments">
">
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- Bachelor's degree in Business Administration or a related field">
- At least 2 years of experience in a customer-facing role, preferably in the insurance industry">
- Excellent communication and interpersonal skills">
- Ability to work independently and as part of a team">
- Strong analytical and problem-solving skills">
- Proficiency in Microsoft Office Suite, particularly Excel">
">
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- A competitive salary range of $65,000 - $85,000 per year, based on experience">
- A comprehensive benefits package, including medical, dental, and vision insurance">
- A 401(k) retirement plan with employer match">
- Generous paid time off and holidays">
- Opportunities for professional growth and development">
">
Metacom is a leading provider of innovative solutions in the insurance industry. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
">If you are a motivated and results-driven individual who shares our passion for customer excellence, we encourage you to apply for this exciting opportunity to join our team.
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