Customer Support Associate
1 day ago
We are seeking a highly skilled Customer Support Associate to join our team at Azeus Systems Limited. In this role, you will act as the first point of contact for support cases, directly reporting to the Support Manager.
Key Responsibilities:
- Attend to support cases via phone, email, or online web tools
- Provide clear and concise product usage and sales information
- Analyze and categorize issues to route support cases to the right staff
- Conduct client training sessions
- Perform environment health checks
- Handle sales enquiries and background check potential clients
- Perform other related duties as assigned
Skill Requirements:
- Excellent verbal and written communication skills in English
- Strong analytical and listening skills
- Proficiency in typing
- Able to multitask effectively
- Familiarity with MS applications and mobile devices
Qualifications:
- Bachelor's degree in Information Technology or Engineering is preferred
- At least 1 year of Level 2 Technical Support experience
- Flexibility to work varying shift schedules
Working Conditions:
- Must be able to sit for extended periods
- May require use of a headset
- Background checking and NBI clearance required prior to start date
This is a regular position open to fresh graduates. Salary: ₱25,000 - ₱35,000 per month depending on experience and location. Benefits include flexible working hours and opportunities for professional growth.
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