Retail Customer Service Associate

2 days ago


Pasig, National Capital Region, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Company Overview:
TORCH Solutions is a leading provider of talent outsourcing services, dedicated to connecting top talent with businesses that need them.

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Job Summary:
We are currently seeking highly skilled and motivated Retail Customer Service Associates to join our team in various locations.

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About the Role:
This position involves interacting with customers through phone calls, emails, or chats, resolving their queries and providing excellent customer service.

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Key Responsibilities:
- Provide exceptional customer experience by responding to inquiries, resolving issues, and offering solutions.
- Utilize strong communication skills to articulate product information, respond to questions, and provide support.
- Collaborate with colleagues to ensure seamless customer interactions and resolve complex issues efficiently.

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Requirements:
- At least senior high school graduate
- With or without prior customer service experience
- Ability to communicate effectively in English (basic level required)
- Multi-tasking, prioritization, and time management skills
- Attention to detail and ability to work accurately under pressure
- Must be fully vaccinated
- Able to start immediately

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Perks and Benefits:
- Competitive salary (approximately ₱30,000 - ₱45,000 per month) plus incentives
- Comprehensive paid training program for new hires
- HMO benefits package for employee well-being
- Government-mandated benefits for social security and pension
- Paid leaves for relaxation and rejuvenation

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Bonus Information:
- Salary may vary depending on location and experience
- Additional incentives may be offered based on individual performance and company goals

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About TORCH Solutions:
TORCH Solutions aims to provide unparalleled talent outsourcing services, empowering businesses to achieve success through strategic staffing solutions.



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