Customer Experience Champion

3 days ago

Province of Palawan, Mimaropa, Philippines beBeeProduct Full time ₱3,000,000 - ₱5,000,000
About the Role

This role involves delivering exceptional customer experiences by leveraging deep product knowledge and strong communication skills.

Responsibilities include troubleshooting and resolving customer issues, optimizing support processes, and contributing to a values-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to service level agreements, meeting key performance metrics such as resolution time and customer satisfaction.
Required Skills and Qualifications
  • Minimum 2 years of proven experience in customer support or technical support.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems.
  • Demonstrated ability to manage time effectively and adhere to service level agreements.

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