Ultimate Learner Experience Champion

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time $55,000 - $75,000
Job Title: Customer Support Specialist

About the Role:

You will be the primary point of contact for learners, clients, and trainers. Your role is critical in ensuring every interaction reflects our commitment to exceptional service.

Your Responsibilities:

  • Serve as the face of our organization via live chat, email, text, and phone responding promptly and empathetically to learner and trainer inquiries, feedback, and technical questions.
  • Troubleshoot and resolve service or product issues by identifying root causes and providing effective timely solutions.
  • Collaborate with cross-functional teams including Learning, Marketing, and Product to escalate and resolve complex cases.
  • Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
  • Triage inbound inquiries from the concierge line and coordinate expectations for session requests with both learners and trainers.
  • Collect and report learner and trainer insights to internal stakeholders to help shape product and experience enhancements.
  • Ensure consistent follow-up and communication with learners and trainers to verify issue resolution and satisfaction.

Requirements:

To succeed in this role, you will need:

  • 1–2+ years of experience in customer success client services or another learner-facing support role.
  • Strong written and verbal communication skills with a natural ability to deescalate empathize and build trust.
  • Exceptional organizational skills and attention to detail able to manage multiple conversations and priorities with care.
  • Demonstrated ability to think critically troubleshoot issues and contribute to process improvements.
  • Proficiency with CRM tools HubSpot preferred chat systems and Microsoft Office especially Excel.
  • Tech-savvy and adaptable comfortable navigating new platforms in a fast-moving startup environment.
  • Brings initiative and a learner-centered mindset with a focus on continually improving the experience for learners and trainers alike.

Why Work with Us:

Join an organization that values creativity authenticity and collaboration. We offer a culture that supports growth and development, flexible remote work, and opportunities to make a real difference.

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