Customer Experience Advocate

11 hours ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱1,500,000 - ₱3,000,000
Customer Support Associate

About this role: At the forefront of customer-centric innovation, we're seeking a skilled professional to provide top-notch support and drive seamless experiences.

Key Responsibilities:
  • Communicate with customers to resolve queries within Service Level Agreements (SLAs), fostering strong relationships and exceeding expectations.
  • Evaluate internal team inquiries, providing prompt resolutions and escalating concerns for continuous improvement.
  • Develop expertise in B2C areas, ensuring informed, customer-centric decisions that drive business growth.
  • Identify trending issues and escalate concerns to inform strategic initiatives.
  • Review processes, templates, and systems to suggest enhancements that elevate customer satisfaction.
Requirements for Success:
  • Experience in CS environments, preferably B2C, with a strong foundation in communication and decision-making skills.
  • Self-motivated professionals with exceptional organizational skills and methodical approaches to problem-solving.
  • Ability to work under pressure with varying deadlines and priorities, analyzing trends and taking corrective actions.
  • Effective interpersonal skills for stakeholder communication, both internal and external.
  • Capacity to work independently and collaboratively as part of a high-performing team.
Desirable Skills/Experience:
  • Knowledge of general operations in financial services or FinTech, with a focus on process optimization.
  • Working experience in Financial Services or FinTech companies, driving innovation and excellence.
  • Proficiency in CRM platforms, such as Zendesk, to streamline support processes.
  • Awareness of Know Your Customer (KYC) and Anti-Money Laundering (AML) practices to ensure regulatory compliance.

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