Customer Experience Ambassador

15 hours ago

Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱300,000 - ₱400,000
Customer Experience Professional

We are seeking a highly skilled and dynamic Customer Experience professional to join our organization who will play a key role in adhering to customer inquiries based on urgency and complexity.

  • Support customers via direct chat with users or phone.
  • Respond to all messages within service level agreements.
  • Follow all guidelines and protocols to approve and review campaigns in a timely manner.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
  • Add outreach to new customers and help them onboard within agreed service level agreements.
  • Respond to resolve customer queries in a holistic manner.
  • Use the customer relationship management system to take diligent notes and add context to customer data.
  • Other duties as assigned.
Core Competencies
  • Great decision-making skills and judgment: Make sound decisions in the best interests of our customers and the organization.
  • Experience with CRM/account management software: Familiarity with customer relationship management tools to manage customer interactions and data effectively.
  • Dependable: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Aware of community nuances/challenges: Understand cultural dynamics that may affect our customers' experiences.
  • Strong communication skills: Communicate complex information in a user-friendly manner, ensuring customers easily grasp the solutions provided.
  • Problem solver: Demonstrate a commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
  • Ownership: Proactively seek ways to enhance our overall user experience and improve internal processes.
  • Empathy: Show a strong sense of empathy towards our users, maintaining an upbeat and supportive attitude.

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