Technical Support Specialist for Network Security

2 weeks ago

Porac, Philippines beBeeNetworkSecurity Full time $60,000 - $80,000
About the Role

As a Technical Support Specialist for Network Security, you will be responsible for delivering exceptional customer service and technical support to our clients. This role requires a strong understanding of IT security concepts, including antivirus, networking, and encryption technologies.

You will work closely with our team to resolve technical issues and provide solutions to our customers. Your excellent communication skills and ability to lead customers through complex technical steps will be essential in this role.

Key Responsibilities
  • Solve complex technical problems and deliver an exceptional customer experience.
  • Develop and maintain knowledge of specific software tools and problem-solving strategies.
  • Handle escalated calls and use sound judgment to make recommendations.
Requirements

To be successful in this role, you will need:

  • Strong technical knowledge of IT security concepts.
  • Excellent verbal and written communication skills.
  • Ability to handle escalated calls and make sound recommendations.
  • Advanced computer skills and at least 1 year of experience in Linux, Unix, DNS, Networking, Network Security, Apache, Proxies, Email Security, HTTP protocol, Bash, Web Proxy, Web Security, Spam Filtering, and Active Directory.
Benefits

We offer a range of benefits to support your career development and well-being:

  • A competitive salary.
  • A comprehensive training program.
  • An opportunity to work with a dynamic team.
  • A flexible working schedule.
About Us

We are a leading provider of cybersecurity solutions. Our mission is to protect our clients' data and infrastructure from cyber threats. We achieve this by providing innovative and effective solutions that meet the evolving needs of our clients.

Our team is passionate about cybersecurity and committed to delivering exceptional results. We believe in the importance of ongoing learning and development and offer regular training and professional development opportunities.

If you are looking for a challenging and rewarding career in cybersecurity, we would like to hear from you. Apply now to join our team and take the first step towards a fulfilling career in network security.

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