IT Technical Support Professional

2 weeks ago

Porac, Philippines beBeeTechnical Full time ₱40,000 - ₱75,000
Job Summary

We are seeking a skilled IT professional to join our team as an IT Support Specialist. This role involves providing technical support to internal users across various platforms, with a strong focus on networking, cross-platform support, and SaaS administration.


Responsibilities
  • Deliver advanced technical support to end-users via chat, email, phone, and remote tools.
  • Troubleshoot and resolve complex hardware, software, and network-related issues.
  • Configure, manage, and maintain networking equipment, including Juniper switches and Palo Alto firewalls.
  • Administer user accounts and access in Active Directory and other platforms.
  • Manage SaaS applications, including Zoom and Slack, handling provisioning, configuration, and troubleshooting.
  • Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Support macOS environments, including integration with Apple Business Manager and MDM tools.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems.
  • Monitor system performance and security, escalating critical issues when needed.

Requirements
  • Minimum 3+ years of experience in an IT Helpdesk or technical support role, with advanced troubleshooting skills.
  • Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls.
  • Proficiency in Microsoft Intune administration and Microsoft Entra (Azure AD) administration.
  • SaaS administration experience with Zoom and Slack.
  • Familiarity with IT ticketing systems.
  • Strong documentation skills, professional communication, and ability to handle escalations from Tier 1 support.
  • Proven ability to troubleshoot complex issues and manage systems independently.

Benefits

This role offers opportunities for professional growth and development, with a dynamic and supportive team environment.

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