Technical Support Specialist

2 weeks ago

Porac, Philippines beBeeTechnical Full time $60,000 - $80,000

Seeking a highly skilled and detail-oriented technical support specialist to provide exceptional IT service to employees across the organization. As a key member of our team, you will be responsible for delivering top-notch technical support for PC hardware, Windows operating systems, and Apple iOS devices.

Key Responsibilities:
  • Provide technical assistance for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through an ITSM/ticketing platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Provide level one triage for VDI users
  • Escalate complex incidents to senior technicians as required.
  • Adhere to company policies concerning security and confidentiality.
  • Address printing concerns, both local and network-based.
  • Utilize remote access tools for secure support of user computers.
  • Troubleshoot audio and video issues encountered during video conferencing sessions.
  • Administer new user onboarding processes by adding accounts to relevant systems.
  • Oversee user deactivation procedures by removing accounts from these platforms.
  • Provide ongoing support for Microsoft 365 and Active Directory environments.
  • Create and manage distribution groups within Office 365.
  • Add and remove user accounts in various platforms.
  • Resolve issues related to applications and systems.
Required Skills and Qualifications:
  • Demonstrates exceptional organizational, time-management, and follow-up abilities.
  • Maintains confidentiality and addresses sensitive requests with professionalism.
  • Exhibits outstanding proficiency in written and verbal communication.
  • Possesses strong interpersonal skills, supporting employees at all levels.
  • Operates independently and excels in dynamic work environments.
  • Has prior experience providing support for PC hardware, Windows, and Apple devices.
  • Understands basic networking concepts and is adept at troubleshooting issues.
  • Experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive.
  • Familiar with Azure Virtual Desktop Infrastructure (VDI) environment.
  • Capable of creating and managing distribution groups within Office 365.
  • Familiar with on-premises Active Directory, particularly user and group management.
  • Knowledgeable in ITIL principles and IT Service Management frameworks.

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