Multilingual Customer Interaction Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeCommunication Full time ₱100,000 - ₱120,000
Customer Service Role Overview

MCI specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

This customer-facing role will support inbound customer service, help desk, and back-office operations for both commercial clients and public sector programs.

As a strong communicator with a passion for helping others, you'll handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues all while representing recognized brands.

Key Responsibilities:

  • Handle inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues with first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Use internal knowledge bases and training to answer questions confidently
  • Follow required scripts, policies, and confidentiality protocols
  • Escalate complex issues to supervisors when needed
  • Stay current on program updates through training and team meetings

Required Skills:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset
  • Comfortable in a fast-paced, dynamic environment

Preferred Qualifications:

  • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
  • Experience working on state or federal programs

Benefits:

  • Competitive compensation package
  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company retreats and off-site events

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