Customer Service Specialist
24 hours ago
We are seeking highly organized and dedicated customer service specialists to provide exceptional service to our global network of businesses.
- Handle incoming and outgoing calls with a professional demeanor.
- Address customer concerns promptly and effectively, fostering trust through transparent dialogue.
- Maintain accurate records of customer interactions and update customer accounts efficiently.
- Strive for customer satisfaction in every interaction.
Our ideal candidate will have excellent communication skills, both written and verbal, and the ability to work in a fast-paced environment.
Additionally, they will be proficient in using technology, including CRM software, to manage customer relationships.
Requirements:- Minimum 1 year of verified experience as a customer service representative in B2C or B2B contexts.
- Strong English language proficiency, achieving at least a B2 level.
- Excellent phone, email, and instant messaging communication skills.
- Strong organizational and time management abilities.
- Proficiency in using desktop sharing, cloud services, CRM, VoIP, MS Office, and online calendars.
Able to work flexible schedules, including night shifts.
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