Multilingual Customer Interaction Specialist

2 days ago


Angeles City, Central Luzon, Philippines beBeeService Full time ₱20,000 - ₱40,000
Customer Service Role

We are seeking a skilled Customer Service Associate to provide exceptional service to our clients through various communication channels.

Key Responsibilities:
  • Respond to customers via email, chat, phone, text, and social media while creating memorable service interactions
  • Demonstrate strong written and verbal communication skills in alignment with brand voice
  • Develop a deep understanding of assigned products, procedures, and resolutions
  • Collaborate with team members to offer encouragement, provide answers, and present customer insights and trends
Requirements:
  • High school diploma or equivalent
  • 12+ months of contact center experience (within the last 2 years)
  • Ability to speak, read, and write in both Spanish and English
  • Must have at least 1 year work experience as Spanish Bilingual in BPO or customer service industry
  • Language proficiency is B2
  • Familiarity with CRM systems and practices; Salesforce experience is a plus
  • Preferably with experience working remotely
  • Able to see, talk, and hear in order to communicate with others
  • Able to perform all duties while sitting and/or standing for prolonged periods
Why This Role?

This contract position offers competitive wages, career development training, and opportunities for growth within the company.



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