Implementation Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeImplementation Full time ₱1,800,000 - ₱2,400,000
Implementation Specialist Opportunity

We are seeking a skilled Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for onboarding new clients and ensuring their successful adoption of our software.

Your primary objective will be to lead the implementation process, defining timelines, stakeholders, and key deliverables. You will also own the end-to-end implementation process for assigned accounts, including training and support to drive client success.

Responsibilities:
  • Lead new client onboarding for mid/large-sized clients during the first 60 to 90 days.
  • Define and maintain the implementation program for small to medium clients, including timeline, stakeholders and key deliverables, and technical requirements.
  • Own the end-to-end implementation process for assigned accounts, including successful software adoption and training to drive client success.
  • Set accurate expectations with clients and internal stakeholders.
  • Communicate progress with Account Executives and Customer Success Managers.
  • Assist with high-severity requests or issue escalations as needed.
  • Participate in cross-functional groups to improve communications, tools, and products.
  • Oversee complex process design and setup and become an expert in Workstream to guide new users.
  • Maintain clear records of client activity, notes, and next steps in the success software.
  • Deliver user training and develop supporting manuals and processes to ensure user adoption of key features.
  • Incorporate feedback to drive continuous improvements in onboarding; build templates from assigned clients.
Requirements:

To succeed in this role, you will need:

  • Customer-facing implementation experience: at least 3 years onboarding new clients for a SaaS company, preferably managing larger, more complex implementations.
  • Payroll experience: experience with US payroll, either in an implementation role or in-house payroll management.
  • Basic spreadsheet/database skills with ability to learn quickly.
Benefits:

We offer a range of benefits, including:

  • Permanently remote work arrangement.
  • Competitive compensation package.
  • $50 monthly stipend.
  • Annual bonus.
  • Performance-based bonuses.
  • Flexible PTO.
  • Company time off during major holidays.
  • Company-issued device.
  • Career fast track for performers and internal mobility.
  • Opportunity to work with a talented team of professionals.
About Us:

We are a mission-driven company dedicated to building innovative solutions for the hourly workforce. We value collaboration, innovation, and customer satisfaction.

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