Server Technical Support Specialist

1 month ago


Cebu City, Central Visayas, Philippines Eteam Private Workforce Corporation Full time
Main Responsibilities

We are seeking a highly motivated and customer-focused Server Technical Support Representative to join our team at Eteam Private Workforce Corporation. As a key member of our Server Operations team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty.

Key Accountabilities:
  • Main contact of customers for support and resolution of technical issues
  • Improve weekly and monthly performance based on feedback from the Market Head of Server Operations
  • Proactively inform and report to the supervisor for support-related issues
  • Recommend solutions to customer issues and concerns
  • Attend coaching sessions and participate in organizational activities
  • Interact with team members and other departments within the company
  • Ensure customer service orientation and satisfaction
  • Continuous pro-active effort towards improving customer satisfaction and internal procedures
Qualifications

To be successful in this role, you will need to possess the following qualifications:

  • At least 2nd year College Level or Graduate of an IT or Computer Science course
  • At least 6 months sales/customer service and/or technical support experience
  • Knowledge in PHP, Webhosting, and WordPress Content Management System is an advantage
  • Knowledge in basic email client set-up is an advantage
  • Excellent English Communication Skills
  • Ability to remain calm and professional in all circumstances
  • Highly Motivated and Target Driven
  • Willing to work on shifting schedules


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