Server Technical Support Specialist
1 month ago
We are seeking a highly motivated and customer-focused Server Technical Support Representative to join our team at Eteam Private Workforce Corporation. As a key member of our Server Operations team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty.
Key Accountabilities:- Main contact of customers for support and resolution of technical issues
- Improve weekly and monthly performance based on feedback from the Market Head of Server Operations
- Proactively inform and report to the supervisor for support-related issues
- Recommend solutions to customer issues and concerns
- Attend coaching sessions and participate in organizational activities
- Interact with team members and other departments within the company
- Ensure customer service orientation and satisfaction
- Continuous pro-active effort towards improving customer satisfaction and internal procedures
To be successful in this role, you will need to possess the following qualifications:
- At least 2nd year College Level or Graduate of an IT or Computer Science course
- At least 6 months sales/customer service and/or technical support experience
- Knowledge in PHP, Webhosting, and WordPress Content Management System is an advantage
- Knowledge in basic email client set-up is an advantage
- Excellent English Communication Skills
- Ability to remain calm and professional in all circumstances
- Highly Motivated and Target Driven
- Willing to work on shifting schedules
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