Server Technical Support Specialist

2 days ago


Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time
Server Technical Support

**Job Summary**

We are seeking a highly motivated and customer-focused Server Technical Support Representative to join our team at Eteam Workforce Private Corporation. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our company.

**Key Responsibilities**

• Provide timely and effective technical support to customers via various communication channels
• Collaborate with the Market Head of Server Operations to improve weekly and monthly performance
• Proactively identify and report support-related issues to the supervisor
• Recommend solutions to customer issues and concerns
• Participate in coaching sessions and organizational activities
• Interact with team members and other departments within the company
• Maintain a customer-centric approach and ensure customer satisfaction
• Continuously strive to improve customer satisfaction and internal procedures

**Requirements**

• At least 2nd year College Level or Graduate of an IT or Computer Science course
• At least 6 months sales/customer service and/or technical support experience
• Knowledge in PHP, Webhosting, and Wordpress Content Management System is an advantage
• Knowledge in basic email client set-up is an advantage
• Excellent English Communication Skills
• Ability to remain calm and professional in all circumstances
• Highly Motivated and Target Driven
• Willing to work on shifting schedules
• Solutions-oriented

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