IT Technical Support Specialist

7 days ago

Sorsogon, Bicol, Philippines beBeeTechnical Full time ₱4,200,000 - ₱6,600,000
Technical Support Role

We seek a highly skilled Technical Support Analyst to join our organization in delivering exceptional technical consultative support for our product.

The ideal candidate will have a strong background in IT, Finance, and/or Accounting and Finance, with experience in troubleshooting complex problems and providing top-notch customer service.

  • Key Responsibilities:
  • Deliver technical support services to our customers in a non-call center type of project-based environment.
  • Assist clients in effectively utilizing our software to meet their firm's business objectives.
  • Collaborate with internal teams and department peers to resolve customer issues efficiently and timely.
  • Develop and maintain expertise of our software product and application suites and operating platforms.
  • Acquire new skills and continue to gain technical knowledge of how our software products work in Cloud based and hybrid environments.

Requirements:

  • Bachelor's degree or equivalent experience in IT, Finance Analyst and/or Accounting and Finance.
  • 2+ years technical, financial, accounting and/or customer service experience with financial programs.
  • Thorough understanding of Generally Accepted Accounting Principles (GAAP), and/or prior Legal industry accounting experience preferred.
  • Knowledge in Microsoft SQL Server, MS office, Azure, Azure Monitoring, Smartsheet, IE, Chrome and relational database concepts is a plus.
  • Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems.
  • Excellent organizational, time management, written and verbal communication skills.
  • Ability to efficiently multitask dynamically and prioritize focus correctly.
  • Working knowledge of computer hardware and network operating systems and expertise trouble shooting hardware and software compatibility issues across various configurations is a plus.
  • Prior knowledge/experience in legal finance sector, professional services or similar financial systems environment.
  • Elite software experience a significant plus.
  • Experience as a technical support engineer, application support analyst or application support engineer for a SaaS product or company is preferred.

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