
Healthcare Customer Support Specialist
15 hours ago
We are seeking a skilled and experienced professional to join our team as a Healthcare Customer Service Representative. The ideal candidate will have excellent communication skills, a customer-focused approach, and a strong understanding of healthcare operations.
The successful candidate will possess the following skills and qualifications:
- Strong Communication Skills: Effective verbal and written skills for explaining coverage, addressing inquiries, and collaborating with stakeholders.
- Customer Service Orientation: Deliver exceptional service, handling inquiries and complaints with professionalism, empathy, and a solid understanding of products and benefits.
- Organizational & Technical Skills: Efficient multitasking, prioritization, and accurate documentation. Familiarity with CRM (Salesforce) and telephony systems (Genesys).
- Confidentiality & Ethics: Uphold patient confidentiality and ethical standards in all operations.
Requirements:
- At least 3 years of completed college education with a minimum of 2 years' experience in a healthcare customer service role;
- OR Bachelor's degree in a healthcare or medical-related field with at least 1 year of CSR experience in a healthcare account.
- Amenable to work in Makati.
Other Requirements:
- Seniority level: Associate
- Employment type: Full-time
- Job function: Health Care Provider
- Industries: Health and Human Services, Hospitals and Health Care, and Telephone Call Centers
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