Healthcare Customer Support Specialist

15 hours ago


Makati City, National Capital Region, Philippines beBeeHealthcare Full time ₱1,500,000 - ₱2,500,000
Job Title

We are seeking a skilled and experienced professional to join our team as a Healthcare Customer Service Representative. The ideal candidate will have excellent communication skills, a customer-focused approach, and a strong understanding of healthcare operations.

The successful candidate will possess the following skills and qualifications:

  • Strong Communication Skills: Effective verbal and written skills for explaining coverage, addressing inquiries, and collaborating with stakeholders.
  • Customer Service Orientation: Deliver exceptional service, handling inquiries and complaints with professionalism, empathy, and a solid understanding of products and benefits.
  • Organizational & Technical Skills: Efficient multitasking, prioritization, and accurate documentation. Familiarity with CRM (Salesforce) and telephony systems (Genesys).
  • Confidentiality & Ethics: Uphold patient confidentiality and ethical standards in all operations.

Requirements:

  • At least 3 years of completed college education with a minimum of 2 years' experience in a healthcare customer service role;
  • OR Bachelor's degree in a healthcare or medical-related field with at least 1 year of CSR experience in a healthcare account.
  • Amenable to work in Makati.

Other Requirements:

  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Health Care Provider
  • Industries: Health and Human Services, Hospitals and Health Care, and Telephone Call Centers


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