Healthcare Support Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines beBeeHealthcare Full time ₱360,000 - ₱480,000
Job Title: Healthcare Support Specialist

The primary objective of this role is to deliver exceptional customer service by effectively managing incoming calls and ensuring seamless call routing in accordance with established procedures.

Key Responsibilities:

  • Provide superior customer service by promptly, courteously, and professionally answering and directing all incoming calls.
  • Accurately identify customer needs and ensure that inquiries are routed to the appropriate department or individual.
  • Document call details and maintain accurate records for reference and reporting purposes.
  • Assist callers by providing basic information, answering general questions, and escalating complex concerns to the proper channels.
  • Follow up on customer inquiries as needed to ensure timely resolution.
  • Adhere to company policies, procedures, and quality standards when handling calls and customer interactions.
  • Maintain confidentiality and handle sensitive information with discretion.
  • Collaborate with team members and other departments to enhance customer experience and streamline processes.

Requirements:

  • High school diploma or equivalent
  • At least 3 years of experience in the BPO industry handling healthcare accounts
  • Proficient in Microsoft Office Suite, EMR software, payroll software, and other relevant software programs
  • Knowledge of cultural and language differences
  • Able to perform basic mathematical computations

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