Multilingual Customer Experience Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

Customer Service Representative

In today's fast-paced business environment, delivering exceptional customer experiences is crucial for driving success. We're seeking a skilled Customer Service Representative to join our team and make a lasting impact.

Job Description:

We provide tailored solutions to meet the diverse needs of our clients across multiple communication channels including phone, email, and chat. As a Customer Service Representative, you'll support a wide range of clients by resolving inquiries, troubleshooting issues, and ensuring seamless customer interactions in both Spanish and English.

Responsibilities:

  • Handle inbound and outbound calls with professionalism and empathy.
  • Respond to customer inquiries via phone, email, and chat.
  • Understand customer needs and provide accurate, timely solutions.
  • Research internal systems to resolve issues and coordinate with other departments as needed.
  • Follow client-specific processes, scripts, and compliance protocols.
  • Use technology platforms to manage accounts and document interactions.
  • Escalate unresolved concerns to the appropriate team or supervisor.
  • Ensure first-contact resolution through effective problem-solving.
  • Stay current with training materials, system updates, and product knowledge.
  • Maintain confidentiality and protect customer data.
  • Meet attendance, schedule, and performance expectations.
  • Support additional duties as needed to meet business objectives.

Requirements:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
  • Team-oriented with excellent interpersonal skills.

  • Customer Experience Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱3,500,000

    We are currently seeking highly skilled Customer Support Specialists to join our team. If you have a passion for delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!Job DescriptionVivid Money is a cutting-edge mobile banking app that offers a comprehensive solution for daily money needs. As a Customer...

  • Lead Verification Support Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeVerification Full time $30,000 - $50,000

    Unlock your potential as a Lead Verification Support Specialist in a diverse and multilingual work environment with a people-first approach.Job ResponsibilitiesContact submitted leads to confirm their interest and verify details.Forward qualified inquiries to the relevant retailer or partner for further action.Accurately update and categorize leads in the...

  • Customer Experience Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱450,000 - ₱650,000

    Job OverviewA Customer Experience Specialist will collaborate with a team to develop and maintain long-standing relationships with clients by providing high-quality call & email assessments, coaching sessions, reporting, and training suggestions.Key Responsibilities:Conduct quality evaluations of sales and service calls & emailsFacilitate feedback and...

  • Multilingual Customer Support Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeBilingual Full time ₱1,500,000 - ₱2,000,000

    Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented professional to join our team as a Customer Service Representative.Job Description:This is a bilingual customer service role where you will be responsible for providing excellent customer service in both English and Spanish. You will handle inbound and outbound calls,...

  • Multilingual Customer Interaction Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeBilingual Full time ₱100,000 - ₱120,000

    Customer Service ExcellenceDelivering tailored solutions to meet the diverse needs of clients is a key aspect of this role. You will handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues while representing some of the most recognized brands in the world.Key Responsibilities:Handle inbound...

  • Technical Customer Experience Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱300,000 - ₱500,000

    Job TitleOur organization is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring the highest level of service to our customers.The ideal candidate will have strong technical skills and be able to communicate complex technical details to non-technical audiences. You will...

  • Remote Customer Experience Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerExperience Full time ₱250,000 - ₱350,000

    Job OverviewWe are seeking a highly skilled and dedicated Remote Customer Experience Specialist to support our customer service initiatives for a diverse portfolio of clients. In this role, you will be responsible for handling inbound and outbound calls, resolving customer issues efficiently, and providing exceptional service.This is a fantastic opportunity...

  • Multilingual Tech Expert

    6 days ago

    Sorsogon, Bicol, Philippines beBeeSupport Full time $90,000 - $120,000

    Job Title: Mandarin Technology SupportOverview of the RoleWe are seeking a highly skilled Technology Support Specialist to join our global team. This bilingual role will involve handling client and internal partner inquiries across multiple products and lines of business.Key Responsibilities:Resolve customer inquiries via phone, email, and internal case...

  • Multilingual Customer Support Advocate

    5 days ago

    Sorsogon, Bicol, Philippines beBeeCustomer Full time $30,000 - $60,000

    French-Speaking Customer Support ProfessionalWe are seeking a highly skilled and customer-focused professional to fill this key role. The ideal candidate will have excellent written and verbal communication skills, as well as experience in customer service or a similar field.Key Responsibilities:Serve as the first point of contact for customers via inbound...

  • Customer Experience Innovator

    6 days ago

    Sorsogon, Bicol, Philippines beBeeAssurance Full time $120,000 - $150,000

    Quality Assurance Specialist Job SummaryThe ideal candidate will have a strong background in quality assurance and customer experience analytics, with experience working with QA platforms that integrate artificial intelligence (AI). They will be responsible for evaluating support interactions, identifying opportunities for growth, and developing strategies...