Telecommuting Customer Support Specialist
7 days ago
A customer service professional is required to provide support for various clients. The ideal candidate will assist customers with inquiries and deliver exceptional service, ensuring high-quality experiences and resolving issues efficiently.
Key Responsibilities:
- Handle inbound and outbound calls professionally and effectively.
- Resolve customer complaints through efficient problem-solving.
- Research information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers in finding suitable solutions.
- Follow established procedures while utilizing available resources.
- Protect customer confidentiality and handle sensitive information appropriately.
- Escalate complex issues to relevant team members.
- Stay updated with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
- Must be 18 years or older.
- High school diploma or equivalent education.
- Previous call center experience.
- Experience working from home.
- Strong command of the English language.
- Typing speed of 20+ words per minute.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Skilled in troubleshooting and follow-up actions.
- Able to multitask and self-manage effectively.
- Excellent interpersonal skills.
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