Technical Sales Support Specialist
3 days ago
Sutherland Philippines is seeking a Technical Sales Support Specialist to join our team. As a key member of our organization, you will play a vital role in providing pre-sales technical support to our customers.
The successful candidate will be responsible for delivering demos of Nessus Professional and Nessus Expert, answering prospect's basic configuration and scanning questions, and supporting a team of Nessus Sales Specialists.
This is an excellent opportunity for individuals who enjoy working with technology and have excellent communication skills. The ideal candidate will be able to work effectively in a global team environment and possess strong problem-solving skills.
Key Responsibilities:- Provide pre-sales technical support to customers via voice, email, and chat channels
- Handle basic product how-to, configuration and product installation inquiries using fixes and solutions from the Nessus support knowledge base
- Utilize Tenable Salesforce instance to document all pre-sales interactions and advance issues to other Tenable teams per documented processes
- Ensure customer feedback is properly channeled into Sales, Product Management and Marketing
- Identify opportunities to improve or add content to the Nessus Support Knowledge base and work with an SME to get the content added so it can be reused
To succeed in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You should also have a strong understanding of technology and be able to learn new systems quickly.
A degree in a related field such as Computer Science, Information Technology, or Engineering would be advantageous, but not essential. What is essential is your passion for technology and your ability to communicate complex ideas in a clear and concise manner.
Benefits:We offer a competitive salary and benefits package, including medical insurance, retirement plan, and paid time off. We are also committed to providing ongoing training and development opportunities to help you grow your career.
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