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Support Team Specialist

2 weeks ago

Taguig, National Capital Region, Philippines J&B Services Full time
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Support Team Specialist. As a key member of our support team, you will play a vital role in delivering exceptional customer service to our clients. Your primary responsibilities will include responding to customer inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities
- Respond to customer inquiries via various communication channels in a courteous and efficient manner.
- Provide accurate information about products, services, or company policies to ensure customer satisfaction.
- Handle and resolve customer complaints with empathy and patience, while maintaining a positive attitude.
- Process orders, returns, refunds, and exchanges as required, ensuring seamless transactions.

Requirements
- A permanent resident in the Philippines, with a high school diploma or equivalent.
- At least one year's experience in a BPO environment, preferably with six months' experience in sales.
- Excellent communication skills, with the ability to work in a fast-paced environment.

Working Arrangements
This role will be working onsite at our facilities, Monday to Friday, with opportunities for growth and development.