Service Excellence Strategist

5 days ago


Manila, National Capital Region, Philippines Poutrix Full time

We are seeking an experienced professional to lead our service delivery efforts, driving efficiency through standardization and automation.

The ideal candidate will have significant experience in the service industry (15 years or more), ideally with experience globally and working to different standards and practices.

They will be responsible for developing and implementing standards ways of working for the Service Line, including governance and assurance across the discipline using standardized process and best practices.

They will also identify, develop, and deploy automated solutions to repeatable processes which improve efficiency and lower our cost of delivery for Service Line.



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